Clinical Specialist

‍Title: Clinical Specialist

Reporting to: Commercial Leadership

Department: Commercial

Location: Seattle

Salary: $85,000 - $105,000

Travel: This role requires up to 50% travel.

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About Proprio:

Proprio advances surgery with its proprietary platform that combines artificial intelligence, computer vision, and augmented reality. Our flagship product, the Paradigm system, is an advanced surgical navigation system providing vital information that integrates pre-operative imaging and planning with intraoperative performance data. This unique longitudinal dataset offers significant value to the entire surgical ecosystem.

At Proprio, you’ll be part of a pioneering medical device company that is ambitiously tackling unsolved problems in surgery.  Because there’s no predefined roadmap for success, we value team members who have “growth-company DNA” and are adaptable, open to change and resilient as we learn and improve as our plans evolve.  In our small, high-performing team, every person counts – we rely on each other to own our work from start to finish.  Collaboration is essential: our strength lies in bringing together diverse perspectives to push boundaries and deliver something greater than any one of us could alone.  With an interdisciplinary team, we’re always learning from one another, and feedback is how we grow and close knowledge gaps.  We dream big, but we execute with focus – prioritizing well and making thoughtful, data-driven decisions to deliver meaningful impact without losing sight of the “wow” factor.  
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What We Are Looking For:

At Proprio, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values and foundational competencies:

• Be Bold: You know that your work matters - patients’ lives are in our metaphorical hands - and that gives you the energy to lean in and give your all, even when it gets hard or that means pushing beyond conventional wisdom and known possibilities, at the risk of failure.
• Evolve Relentlessly: You are an entrepreneur with a growth mindset who sees opportunity everywhere. To you, the word NO, simply means Next Option. You are comfortable with ambiguity and are not only change tolerating, but change seeking. You are comfortable living in the grey, see whitespace everywhere and can see around corners. You welcome friction and mistakes as compost for your growth and greet adversity as something to further develop your resilience. You are always re-thinking the status quo, including within yourself and your own intellectual, emotional and social development.
• Sweat the Right Details: You know that details matter in our business and at our stage of growth. You understand that some details always matter because we have patients’ lives in our hands and are in a highly regulated, highly competitive industry.
• Take Ownership: You are accountable, take ownership and win as a team. You are a self-starter and self-reliant, but know that you are not an island of one. You take your work to the finish line, including whenever it means helping our colleagues over the finish line with you. Secure enough in yourself and the culture of teamwork to know that you can ask for help, no matter the situation. You see the problem or issue as your own and take responsibility for the quality of outcomes, not just effort.
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Key Responsibilities

• Utilize clinical specialist expertise to prepare and cover navigated procedures and data recording procedures in new and existing accounts.
• Work with the radiology department to ensure proper preoperative scans are available to execute planning, segmentation, and refinement in advance of each surgery.
• Ensure appropriate instrumentation and equipment is prepared and available to support scheduled surgeries.
• Maintain proper credentials for hospital access at all target accounts.
• Liaise with hospital and/or physician to coordinate case activities and leverage internal clinical experts as needed to prepare for more complicated procedures.
• Work closely with the manager and Product/Clinical Team to provide information on clinical product functionality so that coordinated feedback may occur, including scheduling product maintenance and/or informing product development efforts.
• Represent clinical input and expertise in internal product development and research laboratory investigations.
• As needed, work closely with the Commercial Team to train hospital and surgical staff on proper use of Proprio products.
• Periodically attend meetings, tradeshows, and medical education programs to support Proprio commercial initiatives.​
• Work closely with the Commercial Team to further develop training programs and medical education programs.
• Work closely with Manager and teammates to effectively onboard new teammates which may include new hires shadowing and/or co-leading cases.
• As needed, support the Commercial Team in development and execution of deployment and customer success plans to ensure on-time activation of new accounts and to maximize utilization of Paradigm system.
• Become a super user of Salesforce to ensure transparent communication and monitoring of critical activities at accounts.
• Additional business tasks may be assigned and delegated by your manager as needs arise.

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To be qualified for this role, you will have:

• Growth company DNA, as described above.
• A track record of consistently delivering results against quarterly and annual goals.
• Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner.
• B.S. in Nursing or a related healthcare field
• 2 - 5 years minimum experience as an OR nurse or in a clinical specialist role with a medical device company
• Knowledge of spinal surgical procedures, anatomy, and medical terminology
• Ability to work within a high stress operating room environment
• Proficient in communication and scheduling software packages (e.g. Microsoft Office, OneDrive, Google Calendar, Gmail, Slack)
• Proactive, detail-oriented, and comfortable with ambiguity.

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Physical requirements

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• Ability to sit for extended periods while working at a computer
• Ability to stand for extended periods in the OR while operating the Paradigm system
• Occasional lifting of equipment or supplies weighing up to 15 – 20 pounds
• Ability to communicate effectively in person, over the phone, and through electronic means
• Manual dexterity to operate computers and other office equipment
• Ability to travel to different locations as needed for case coverage outside of territory, team meetings, industry trade shows or other project requirements.

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Proprio offers its employees a generous range of compensation and benefits.

• This role has no supervisory responsibilities
• Our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal equity
• Generous, early-stage stock options  
• Unlimited PTO (Paid Time Off) and paid sick leave
• Paid family and medical leave, plus paid parental leave
• 10 paid holidays
• Fully covered medical, dental and vision benefits for employees, and 50% of spouse/domestic partner and dependent premiums
• Company sponsored 401(k) with a match  
• Life and long-term disability coverage
• Employee assistance program
• Commuter and health benefits
• Cell phone stipend
• Wellness benefits
• Pet friendly work environment

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The job description is representative of typical duties and responsibilities for the position and is not all inclusive. Other duties and responsibilities may be assigned in accordance with business needs. A background check will be conducted after a conditional offer of employment is extended.

Proprio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law. We encourage applications from individuals of all backgrounds and experiences.

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